Refund policy

Refund & Cancellation Policy

Last updated 25 June 2026

We want every order to bring you reward and peace of mind. This explains your options — and nothing here affects your legal rights.

1. Our service guarantee — Makkah gifts, Waqf, Qurbani & Damm
These are carried out on your behalf in Makkah & Madinah.

• Before we've carried out your order: contact us and we'll cancel and refund you in full.
• After it's been carried out: a gift that's been given or a sacrifice performed can't be undone, so we can't offer change-of-mind refunds at that point. But you're protected: if we don't complete your order as described, or you don't receive your proof, tell us within 14 days of receiving (or expecting) your proof and we'll re-perform it or refund you.

2. Physical books

• Changed your mind? You have 14 days from delivery to return an unused book for a refund (you cover return postage).
• Faulty or damaged? You have 30 days to return it for a full refund or replacement — email a photo and your order number.

3. Digital products & eBooks
Access is instant, so these are non-refundable once downloaded (you confirm this at checkout). Exceptions: a genuine fault, or a duplicate purchase.

4. Duplicate orders
Ordered twice by accident? Tell us and we'll refund the duplicate.

5. How to request
Email emuslimreads@gmail.com with your order number. Approved refunds go to your original payment method within 5–10 business days. Your statutory rights as a consumer are not affected.